OUR POLICIES

Cancellation Policy

A 20% NON-REFUNDABLE deposit is required to confirm all reservations. All CANCELLATIONS are given credit (raincheck) with our company for up to one year following the original event date. When you are ready to reschedule within one year of your original date please call our office.

Weather Policy

At Smiley Jump, your safety is our top priority. We closely monitor local weather conditions to help ensure a safe and fun experience for everyone. We ask that you also stay aware of any weather updates in your area leading up to your event.

If severe weather such as rain, strong winds, or other unsafe conditions arise, we reserve the right to cancel your rental. In this case, your deposit will be fully refunded.

In case that we have to cancel-you will be refunded in full. In the case that we set up within normal conditions and wind speed increase, we will call you to turn off unit and there won’t be any refunds.

If the weather is uncertain on your event day and you decide to proceed with delivery, the remaining balance will be due in full, and no refunds will be given, even if the bounce house is used for only part of the scheduled time.

Thank you for understanding—we want to keep your party safe and enjoyable!

Park Setup

We love setting up in parks but most parks do not have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost.

You must obtain a Park Permit in order have a bounce house set up in a public park. Follow the links below to find out the requirements to obtain a permit.

Service Area

We offer free delivery within 20 miles of Germantown MD 20876.

Safety Rules for Inflatables

RULES FOR BOUNCE HOUSE/MOONBOUNCES 🎪

• 🎈 Max of 8 children between the ages 2 to 8.
• 🎈 Max of 6 children 8 to 12 years old.
• 🎈 Max of 3 teens or 2 adults at any given time.
• 🎈 NO pulling, hanging or climbing walls of the unit.
• 🎈 NO food, drinks or animals in the unit.
• 🎈 NO sharp objects (jewelry, glasses, etc).
• 🎈 NO flips or horse playing in or around the unit.
• 🎈 Keeping groups well-matched helps minimize injury.

RULES FOR USE OF WET/DRY SLIDES

• 🎈 Max of 1 person on slide at any given time.
• 🎈 No sliding down when there is someone in the way.

Dunk Tank Safety Rules

• Easy Dunker must always have an adult operator on duty when in use.
• When tank is going to be unattended, always drain water.
• Never place the dunk tank on a platform or stage. (Note: When filled, the dunk tank weighs over 4,500 pounds.)
• Keep water level filled to at least from the top of the tank.
• Only one person at a time should be allowed on the seat or in the tank.
• Anyone with medical conditions (heart condition, pregnancy, back injury, etc.) should stay off of the dunk tank.
• To keep from slipping, the dunkee must always wear rubber sole shoes.
• Before each use, the dunkee must ensure the seat is securely locked and the safety latch is engaged.
• The dunkee should use the handles to assist in climbing out, but must not hold them while being dunked.
• The dunkee must move toward the front of the tank when coming up to avoid hitting their head on the seat.
• Never use hard balls and never stand or kneel on the seat.
• When being dunked, keep hands on knees and sit forward on the seat.
• Do not allow anyone to hit the target with their hands.
• Do not operate Easy Dunker during a storm.