Privacy Policy

At Smiley Jump LLC, your privacy and security are very important to us. We are committed to protecting the personal information you share with us, whether you're browsing our site or renting one of our inflatables.

What We Collect:
🎪Contact & Booking Info: Your name, email, phone, and address help us reserve and deliver your fun!
🎪Payment Details: Securely handled via encrypted payment systems—your card info is never saved on our servers.
🎪Preferences & Feedback: Optional survey answers, party ideas, or helpful suggestions you choose to share.
🎪Cookies: These help remember your cart and preferences—so your experience’s smooth and easy

Official Privacy Policy Statement:
This is the website of www.smileyjump.com
Our postal address is:
23320 Ridge Road
Germantown, Maryland 20876
We can be reached via e-mail at smiley@smileyjump.com or you can reach us by telephone at (240) 593-2781

When you visit our website, we do not collect information about your domain or email address just from browsing. We respect your privacy and do not track visitors who simply look around our site.

Regarding cookies: we use cookies to remember your preferences and to keep track of things like items you add to your shopping cart during your visit. If you provide us with your mailing address or phone number while placing an order, we will only contact you by mail or phone about that specific order.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number, The Federal Trade Commission by phone at 202-FTC-HELP (202-382-4357) or electronically at Federal Trade Commission | Protecting America's Consumers.

Security of Your Information
We use SSL encryption and industry-standard practices to secure all online transactions. Our physical and digital systems are protected to prevent unauthorized access or misuse of your data.
Your credit card details are encrypted and processed securely—we never store full credit card numbers. You can feel confident that your online order is safe with us.

What makes it so safe?
We use industry-standard SSL (Secure Sockets Layer) technology to protect your information during the ordering process. This is the same trusted security protocol supported by all major web browsers and widely used across the internet. SSL encrypts the data you provide, turning it into a secure code that only our system can read. In fact, this method is even safer than sharing your information over the phone or by fax.

Many well-known companies like Amazon, AT&T, and Dell use the same SSL technology to keep their customers’ information safe. These companies serve millions of customers who shop online securely every day without credit card fraud. Since we began, thousands of customers have placed orders with us without any issues. You can trust that we take the same careful steps to protect your payment information as these major companies do.

Still rather not use your card on the internet? That's fine. You are welcome to print your order and fax it to us with your payment information.
Or mail it to us at:
Smiley Jump LLC
23320 Ridge Road
Germantown, Maryland 20876
Remember to include your credit card information, check or money order in the envelope. (Just cut-n-paste this address into your word processor and make a label for your envelope.)
Or call in your order to (240) 593-2781

Credit Card Guarantee
Based on the Fair Credit Billing Act passed by the U.S. Congress, your bank is not allowed to hold you liable for more than $50.00 of fraudulent charges. If your bank should decide to exercise their right to hold you liable for that $50.00, www.smileyjump.com will reimburse you for that amount, up to the full $50.00. www.smileyjump.com will only cover your liability if the unauthorized use of your credit card was caused by no fault of your own from purchases made with www.smileyjump.com while using our SSL secure server. In the event that you suffer a loss due to unauthorized use of the credit card, according to law, you must notify your credit card company immediately based on the reporting rules and procedures which they have provided you.

Refunds and Returns Policy:
All reservations are final once payment is processed. No refunds will be given after booking confirmation. Please review your reservation details carefully before submitting payment.